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ROUTES
Routes brings Security Routes, Facility Services and Room Servicing together to verify recurring site work at the right place, at the right time, with clear proof of completion.
Three ways to manage recurring site work


Ontouch Routes gives teams a clear mobile workflow for recurring work while giving management reliable proof of what was completed.

Security Routes are built around scheduled rounds and checkpoints. Staff see current rounds in schedule order, start them when available, scan QR or NFC checkpoints and complete linked question sets where required. Shared rounds can allow more than one user to contribute, while route timing and completion status make exceptions easier to identify.

Facility Services are designed for repeatable service-point checks. Points can require a physical QR/NFC scan or allow manual completion, with questions, comments and issue logging available as part of the service. Saved drafts and point progress can continue through connection interruptions and sync when connectivity returns.

Room Servicing turns rooms and washrooms into trackable service jobs. Staff can scan the room tag where required, work through the assigned activities, add comments and photos, sign off work, log issues, save progress and submit the completed service.

Current rounds
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Each workflow captures the information that matters for that type of service, turning routine activity into a useful operational record.

Security Routes record round progress, scanned checkpoints, linked question sets and timing against the scheduled round. Facility Services record service points, questions, comments and issues, while Room Servicing records the room, assigned task, activities, user or team, status and supporting evidence.

This makes it easier to confirm that work happened where expected, identify missed or incomplete activity, spot delays and recurring concerns, and follow up with the right information instead of relying on manual checklists or verbal updates.

The result is stronger accountability for employees and clearer proof of service for management and clients.




LIMITED OFFLINE
Facility Services and started Room Servicing work can continue from saved data and sync later. Security Routes require a live connection, and new Facility or Room work must be started online.
Route management on our website
Set the service standard once on the Ontouch website, then let the app guide the work onsite.

Security Routes can be configured with checkpoints, point order, question sets, minimum and maximum round durations, start tolerance, shared rounds, automatic end-on-last-point and daily schedules. Facility Services adds service types, service points, scan rules, question sets, repeat schedules and QR/status codes. Room Servicing adds task activities and expected durations, rooms with permanent tags, allowed tasks, teams, user or team schedules, cover changes and cleaner/client QR codes.

Operational dashboards and reports bring the activity back together, making it easier to review current and completed work, missed or incomplete services, timing, issues and detailed route, facility and room activity.

Give each site the workflow it needs, with the visibility to prove service delivery and act quickly when something needs attention.


             

Live operations
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Choose the right Ontouch Routes workflow

Routes is a family of three purpose-built workflows. Choose Security Routes for checkpoint and timing control, Facility Services for repeatable service-point checks, or Room Servicing for room-based task delivery.

Feature / Requirement Security Routes Facility Services Room Servicing
Scheduled route or service events Yes Yes Yes
Assign work to a user or team No No Yes
Supports QR / NFC verification Yes Yes Yes
Confirms presence at the service location Yes When scan required When scan required
Best for patrols / guard checks Yes No No
Best for building, site or facility inspections No Yes Limited
Best for rooms, washrooms or service areas No Limited Yes
Multiple checkpoints / service points Yes Yes Room-based
Fixed service locations Checkpoints Service points Rooms
Monitor timing between checkpoints Yes No No
Flag work completed too quickly Yes Optional No
Flag work taking too long Yes Optional No
Highlight missed / incomplete work Yes Yes Yes
Measure route / service duration Yes Yes Yes
Room-based task list No Limited Yes
Questions / task activities Question sets Question sets Task activities
Comments / evidence capture Limited Yes Yes
Log issues found during the service No Yes Yes
Track missed, incomplete and completed work Yes Yes Yes
Live dashboard visibility Yes Yes Yes
Detailed reporting and PDF reports Yes Yes Yes

Security Routes

Security Routes give you verifiable proof that scheduled rounds were completed at the required checkpoints and within the expected time window.

  • Security patrols
  • Guard monitoring
  • Perimeter checks
  • Checkpoint scanning
  • Timing between points
  • Timing and missed-round visibility

Facility Services

Facility Services standardise repeatable checks across service points, helping teams capture questions, comments and issues while giving management a clearer view of service quality.

  • Facility inspections
  • Repeat service checks
  • Cleaning checks
  • Equipment checks
  • Questions, comments and issues
  • QR/NFC service-point verification

Room Servicing

Room Servicing gives each room or washroom a clear service workflow, with scheduled tasks, user or team assignment, room verification, evidence and service status in one place.

  • Washroom servicing
  • Room cleaning
  • QR/NFC room verification
  • Room-based task activities
  • Team or user assignment
  • Service status and evidence

Quick decision guide

I need proof that scheduled patrol checkpoints were completed. Security Routes
I need to monitor timing between security checkpoints. Security Routes
I need to flag rounds that are too fast, too slow or missed. Security Routes
I need repeatable service checks with questions and issues. Facility Services
I need to verify recurring work at service points. Facility Services
I need to assign room or washroom tasks to staff or teams. Room Servicing
I need clear room service status and completion history. Room Servicing

Use one module or combine all three across your sites to match the way each operation actually works.

* Security Routes  * Facility Services  * Room Servicing  * QR/NFC verification  * Scheduled work  * Questions & evidence  * Live status  * Detailed reports

Images are for demonstration purposes only.

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