Give your care team one system to manage every client, carer and scheduled visit from start to finish.
Plan the visit, confirm attendance, guide the carer through the required care activities and immediately see when something needs attention.
Using the caregiver's phone, carers can view their calendar, see which clients they are responsible for, check the details of each scheduled visit and follow the instructions provided for that client. When they arrive, attendance and site-visit functions create a clear record of the visit, including arrival time, visit duration and completion time, helping management confirm that care is being delivered as planned without relying on phone calls, paper registers or manual follow-ups.
Each client can have their own recurring tasks, routines, instructions and visit requirements scheduled on a daily, weekly or monthly basis. These can cover anything from meal preparation, mobility assistance, companionship and household support to agreed wellbeing observations and service checks. Question sets can be used to guide the carer through structured checks, record answers consistently and make sure important information is not forgotten from one visit to the next.
Photos can be captured where appropriate as part of a task, question, visit record or incident, creating supporting evidence when something needs to be documented. If a concern is identified, the carer can record an incident immediately so that management has the information needed to follow up. Where urgent assistance is required, the SOS function can provide the carer with an additional way to raise attention quickly.

The dashboard and reports give management a live view of what is happening across the care operation instead of waiting for end-of-day paperwork or individual staff updates. Scheduled visits, attendance, completed activities, outstanding work, incidents and other exceptions can all be reviewed from one place, making it easier to identify late visits, missed activities, repeat concerns or clients who may need additional attention.
Surveys can be sent to clients or authorised family members to gather feedback on the quality, reliability and consistency of the service being provided. This gives management a structured way to understand how the service is being experienced and creates a record that can be reviewed together with operational reports when service improvements are being considered.
Assets such as wheelchairs, walkers, beds or other equipment can be recorded against the client or service so that care teams know what equipment is in use and where it is allocated. Inventory can be used to keep track of consumables, care items or other stock issued, used or replenished, helping reduce uncertainty around what has been supplied and what may need replacement.
Handover and logbook information can be recorded between carers or shifts so that important client notes, meals, reminders, equipment, instructions or outstanding actions are not missed. onTouch also includes an instant messaging system, giving carers and management a direct way to communicate about visits, changes, follow-ups or important updates while keeping operational communication within the same platform. This creates continuity between visits and gives the next carer access to the information they need before starting their work, rather than relying on informal messages or memory.

onTouch brings the full care workflow together so that management has one clear operational record of how care is being delivered across all clients. Visit duration, attendance, completed tasks, question-set answers, incidents, photos, equipment, stock usage and service feedback can all form part of the same service history, giving managers far better visibility than separate spreadsheets, disconnected messages or paper files.
Caregiver activity and service standards can be reviewed through dashboard and reports, while each carer has access to their own calendar, assigned clients, visit instructions and required activities. This helps staff arrive prepared, understand exactly what is expected during each visit and record what was completed while the information is still current. Managers can then focus their attention on exceptions, missed requirements and follow-up actions rather than trying to reconstruct what happened after the fact.
Where a service requires repeated checks or a defined sequence of activities, routes and structured visit workflows can be used to make sure the required steps are completed in the correct order and recorded consistently. This can be useful for clients with multiple areas, repeated routines or services where specific checks need to happen in a set sequence. Together with scheduling, attendance, tasks, questions, incidents, assets, inventory, surveys, photos, reports and SOS functionality, the system can support the full operational side of a home-care service from planning through to proof of completion.


From scheduling and attendance through to care activities, incidents, handovers and reporting, every visit leaves a clear record for the carer and for management, helping the entire care team stay organised, accountable and informed.