Keep incidents visible, owned and moving towards resolution.
The website gives authorised users a clear operational view of incidents that need attention, including severity, current status, owner and the latest activity.
Acknowledge incidents, start investigations, assign responsibility and add progress updates with supporting evidence so there is always a clear next step. When the issue is resolved, the outcome is recorded as part of the incident history.
Configure incident types and notification groups so the right managers or custom email recipients are alerted when new incidents are reported.
OFFLINE READY
Saved incident data remains available offline. New incidents, evidence photos and supported workflow updates are stored locally and sync when the connection returns.